Return, Exchange & Refund Policy

Last Updated: 18-07-2026

Thank you for shopping with www.hrknx.com! We take pride in offering premium designer ladies’ kurtis and co-ord sets. If you are not entirely satisfied with your purchase, we are here to assist you with an easy return or exchange process.

1. 7-Day Easy Return & Exchange Window

You have 7 days from the date of delivery to request a return or an exchange for your item(s). Requests made after this 7-day period will unfortunately not be accepted.

Exchanges: Product exchanges are strictly subject to stock availability. If your requested size or design is out of stock, you may opt for a refund instead.

2. Mandatory Verification for Request Submission

To maintain the premium quality of our garments and protect against transit issues, all return or exchange requests must be backed by proof.

When raising a request, you are required to upload:

1. 1. 1. Clear images of the product.

      2. An uncut, continuous parcel opening video (showing the package from its completely sealed state until the product is fully unpacked and inspected).

Please Note: Our team reviews every request individually. We reserve the right to accept or reject a return or exchange request based on the provided video and image evidence.

3. The Return & Exchange Process

• Step 1: Request & Review Submit your order details along with the required images and uncut opening video to our support team.

• Step 2: Shipping Label Generation Once our team reviews and accepts your request based on the visual proof, a return shipping label will be generated, and a reverse pickup will be scheduled.

• Step 3: Final Physical Inspection When the returned parcel arrives at our warehouse, it will undergo a physical quality inspection. To pass inspection, the product must be unused, unwashed, undamaged, and have all original tags and packaging intact.
• Step 4: Fulfillment or Rejection

1. 1. 1. Passed Inspection: We will immediately issue your refund or dispatch your exchanged item.
      2. Failed Inspection: If the product fails inspection (shows signs of wear, washing, or damage), the return/exchange request will be rejected. The product will be sent back to the customer, and the customer will have to pay the return courier charges.

4. Refunds & Processing Time

Once your return passes the physical inspection at our warehouse, your refund will be processed:

• Prepaid Orders: The refund will be credited directly back to your original payment method.
• Cash on Delivery (COD) Orders: You must provide your Bank Account Details (Account Holder Name, Account Number, and IFSC Code) or a valid UPI ID so we can transfer the funds digitally.

Refund Timeline

It takes 5 to 7 business days for the refunded amount to successfully credit and reflect in your bank account or original payment method after the product passes inspection.

5. Cancellations

Orders can only be canceled before they are shipped. Once an order is dispatched from our warehouse, it cannot be canceled and must follow the standard 7-day return process.

Contact Us

For any questions regarding your returns or exchanges, please contact us:

• Email: support@hrknx.com
• WhatsApp/Phone: +91 9726234440
• Website: hrknx.com