Thank you for visiting and shopping at HRK NX. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard delivery within India typically takes between 3 to 7 business days once the order has been dispatched.

Our shipping rates are structured as follows:

• Prepaid Orders (Above INR 1999/-): Free Standard Shipping
• Prepaid Orders (Below INR 1999/-): Flat rate of INR 69/
• Cash on Delivery (COD) Orders: A flat shipping fee of INR 69/- is charged on all COD orders, regardless of the total order value.

Delivery delays can occasionally occur due to weather, carrier issues, or other unforeseen circumstances outside of our control.

Shipping Restrictions

Currently, HRK NX ships exclusively to addresses within India. We do not offer international shipping at this time. Additionally, because our courier partners require a physical address and a valid mobile number for successful delivery, we are unable to ship to P.O. Boxes or military addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking link will be active within 24 hours.

You can easily track the status of your order at any time by:

• Clicking the tracking link provided in your shipment confirmation email.
• Logging into the My Account section on our website and viewing your order history.

Handling Delayed Orders

At HRK NX, we make every effort to process and deliver your orders within our estimated timeframes. However, external factors outside of our control may occasionally cause unavoidable delays.

If your order is delayed beyond the estimated delivery date, please check your tracking link for the most up-to-date information. If you need further assistance or if the tracking has not updated, our support team is ready to help. You can reach out to us directly via:

• Email: orders@hrknx.com
• Phone/WhatsApp: +91 9726234440

Damages and Lost Packages

HRK NX is not liable for any products damaged or lost during shipping, but we are committed to ensuring you have a good experience. If you received your order damaged, please contact us immediately at orders@hrknx.com with photos of the damaged item and packaging so we can assist you in filing a claim with the shipment carrier. Please save all packaging materials and damaged goods before filing a claim.